Delivering a world-class transport system that makes Auckland an even better place to live, work and play.
ARTA - Auckland Regional Transport Authority
Transport for Disabled People

Total Mobility Scheme | Total Mobility Working Group | The Transport Disability Advisory Group (TDAG)

Total Mobility Scheme

The Total Mobility Scheme aims to assist people with impairments to enhance their community participation by accessing appropriate transport. 

This assistance is provided to eligible, registered people in the form of subsidised door-to-door transport services wherever scheme transport providers (generally taxis) operate.

The eligibility assessment identifies whether a person has an impairment that qualifies them for the Total Mobility Scheme. That is, an impairment that prevents them undertaking any one or more of the following components of a journey unaccompanied, on a bus, train or ferry, in a safe and dignified manner:

  • Getting to the place from where the transport departs
  • Getting onto the transport
  • Riding securely
  • Getting off the transport
  • Getting to the final destination point

Individuals who may be eligible can contact MAXX on (09) 366 6400 for further information on eligibility and the application process. Registration and Eligibility Guidelines for the Total Mobility Scheme - in either Word or PDF format are downloadable below.

Total Mobility Scheme: Information on Eligibility and Application Process (PDF)
(An accessible (Word) version of this pdf document is available on request by emailing artaenquiry@arta.co.nz)

From July 2007 to June 2008, approx 426,000 taxi journeys were facilitated at a cost of approx $3.1 million.

Total Mobility Working Group

The Total Mobility Working Group is a group facilitated by ARTA with the aim of monitoring and developing the Total Mobility scheme in the Auckland region.  The group membership includes representatives of ARTA, Total Mobility assessment agencies and Total Mobility transport operators.  The working group is currently focused on the local implementation of Land Transport New Zealand’s recommendations for national improvements to the Total Mobility scheme.

Meetings are held three to four times per year, as required.  Total Mobility issues can be raised by contacting ARTA via the MAXX Contact Centre on (09) 366 6400 or emailing artaenquiry@arta.co.nz.

The Transport Disability Advisory Group (TDAG)

The Transport Disability Advisory Group (TDAG) is a regional group set up by ARTA in early 2008.  The group members include representatives of ARTA, contracted public transport operators, disability organisations and all territorial authorities (city, district and regional councils) in the Auckland region.  The vision of the group is to see to the provision of accessible, affordable, integrated, safe, responsive and sustainable public land transport services for disabled people in the Auckland region.  The TDAG's Terms of Reference and group membership list is downloadable below.

Meetings are held on the last Thursday of February, June and October.  Transport disability issues can be raised by contacting ARTA via the MAXX Contact Centre on (09) 366 6400 or emailing artaenquiry@arta.co.nz.  Issues regarding the Total Mobility Scheme will first be directed to the Total Mobility Working Group and, if required, escalated to the Transport Disability Advisory Group.

Download:
Primary and alternate members of Transport Disability Advisory Group
(as at 1 May 2010)

TDAG Terms of Reference